Corporate Citizenship

At the Angkor Wat International Half Marathon, Manulife employees and advisors raise funds to support underprivileged children and people with disabilities.

Our commitment to better business

We believe our greatest contribution to society is the products we provide, which help people make their decisions easier and lives better. We also strive to make meaningful impacts in other ways: by adhering to the strongest standards of conduct, through environmental responsibility, philanthropy, employee volunteerism, promoting health and wellness, and much more.

Find out below how we support the economic, environmental and social well-being of our customers, employees and communities across our global operations.

You can also view our Corporate Citizenship Report and Public Accountability Statement.

John Hancock volunteers working with students through Citizen Schools, a non-profit that helps provide an expanded learning day to schools in low-income communities.

Investing in our communities

Our community investments are focused in areas that are a natural extension of our business, where we can help drive broad, lasting social change and are aligned with two priorities:

• Economic empowerment – We want to equip people with the skills, experience and knowledge they need to succeed in today’s economy. Our emphasis is on innovative programs that can help young people in particular to advance to post-secondary education, prepare themselves for a career and improve their financial literacy.

• Healthy, active living – Our emphasis is on innovative health and wellness programs that empower people to make better choices for themselves and for their future. We know that simple actions and behavioural changes can improve quality of life – it’s an underlying premise of life insurance products like John Hancock Vitality, Manulife Vitality and ManulifeMOVE, which are helping our policyholders lead longer, healthier lives, while helping us reduce claims. We want to encourage people to stay active and eat better through our community investments as well.

In the U.S.? Find out more about John Hancock Vitality
In Hong Kong? Find out more about ManulifeMOVE
In the Philippines? Find out more about ManulifeMOVE
In Canada? Find out more about Manulife Vitality

Employees in the Community

We believe that contributing our time is as important as making financial contributions. 

Manulife supports leading employee volunteer programs. Not only do they amplify the social impact of our community investment initiatives, they also provide important engagement opportunities through which employees can grow and feel rewarded.

In 2017, our employees and advisors volunteered more than 80,000 hours to support an array of programs worldwide. Whether based in leadership, a specific skill or general volunteering, these contributions bring about positive social outcomes and benefit volunteers and communities alike.

Apply for funding

Are you a charitable organization that aligns with our corporate giving focus areas? Visit your local Manulife site below to apply for funding.



Principles for Responsible Investment Logo

Responsible investment

Manulife Asset Management, Manulife’s global asset management arm, is a signatory to the UN-supported Principles for Responsible Investment. We believe good management of environmental, social and governance (ESG) risks can lead to long-term sustainable returns and encourage companies to understand and mitigate those risks. The evaluation of ESG factors is integrated throughout the due-diligence and decision-making processes to help deliver attractive risk-adjusted returns to our clients.

Our Policy on Cluster Munitions

Manulife will not knowingly make direct investments in companies that manufacture cluster munitions where we have discretion to do so.  This policy applies to policyholder funds (Manulife’s “General Account” funds) and third party client funds of Manulife Asset Management, our global investment management arm. This policy does not apply to investments where we do not have investment discretion such as index investments, unaffiliated fund mandates and client-directed managed accounts.

Manulife uses an independent third party to maintain an exclusion list of companies that manufacture cluster munitions.  The exclusion list is updated on a quarterly basis.

In 2013, after Typhoon Haiyan devastated the Philippines, Manulife employees around the world rallied together to support relief efforts.

Operating with integrity

We conduct our business responsibly, which means having your best interests at heart in everything we do. From developing products and services to meet the unique needs of your community to managing the environmental and social impact of our supply chain, we’re dedicated to operating with integrity in everything we do. 

You deserve financial products that meet your unique needs.

Listening to your needs

We know that each of our customers has unique needs, which is why we work hard to develop products and services that are right for them — from micro-insurance and village insurance  to a whole new approach to life insurance that leverages trends in fitness and technology. To find out more about how we’re rewarding customers for making healthier life choices, visit John Hancock Vitality in the U.S. and ManulifeMOVE  in Hong Kong the Philippines.

Manulife’s digital team gets involved in a collaborative meeting.

Working together

We’re fostering a working environment where all our employees feel accepted, valued and included. We believe that strength lies in embracing our differences and that diversity plays a key role in driving innovation and growth within our Company. That’s why we’re investing in a workforce with a diverse range of experiences, backgrounds, abilities and skill sets — because we’re better together.

We offer leadership and development programs for women.

Empowering women in the workplace

Breaking down barriers and increasing diversity are priorities for us. We’re committed to empowering women across our organization, which is why we offer leadership and skill-building programs both internally and through partnerships with organizations such as Women in Capital Markets and Catalyst.

Manulife is also a proud member the 30% Club, publically sharing the aspiration to reach 30% women on boards and in executive positions by the end of 2020.

Welcoming workplace

To build a culture of inclusiveness, we need support from everyone in our organization — from our leadership to our front line. Our employees have started a number of grassroots initiatives with the support executive sponsors from our senior leadership team. These groups work to ensure everyone feels welcome and valued, while encouraging mentorship, networking and professional development.

  • GenerationNEXT mobilizes Manulife’s young professionals to be the next generation of leaders through education, networking, and volunteerism.
  • Global Women’s Alliance supports the development and advancement of women.
  • PROUD (Professionals Reaching Out for Unity and Diversity) promotes an inclusive workplace for lesbian, gay, bisexual and transgender (LGBT+) employees.
  • PACES (Pan-Asian Community for Employee Success) supports Pan-Asians in Canada.
  • AMP (Association of Multicultural Professionals) supports diversity and inclusion in our U.S. division.
  • MiLE (Military Employee Community) supports all employees who are current service members, veterans and their families and allies.
  • Family Connections celebrates commitment to family and addresses the challenges faced by working parents and employees caring for elder parents and children with special needs or chronic illnesses.
  • VIBE (Valuing the Inclusion of Black Employees) aims to better enable our Black employees to advance professionally, support the aspirations of potential employees and increase awareness of various Black cultures.
An outdoor team-building session at our Toronto head office.

Powered by our people

We believe that our people are the foundation of our success. From growing their skills to maintaining an active lifestyle, we have a number of programs and initiatives for our employees, many of which are the direct result of their feedback.

Our employees get moving with our “Walk Your Way to 5K” program.

Healthy and happy!

We want our people to be healthy both in and out of work, which is why we offer regular screenings, assessments and activity challenges like our “Walk Your Way to 5K” program. We’ve also introduced a range of workplace flexibility initiatives to better support our employees’ diverse needs. 

Interns gather for a brainstorming session.

Invested in their future

No matter what stage our employees are at in their careers, we support them in their efforts to grow their knowledge and skills, whether through post-graduate education or internal workshops and e-learning tools. We recognize a job well done and we regularly reward outstanding achievement through programs like Stars of Excellence. We also offer a number of programs for students and graduates to help prepare our leaders of tomorrow.

Manulife employees and family members in Hong Kong participate in a gardening day for the Heep Hong Society and the Conservancy Association.

Greening our business

We recognize that we all have a part to play in protecting our environment. At Manulife, we strive to minimize the environmental impact of our operations, responsibly manage the impacts of our investment activities and actively support the transition to a more environmentally sustainable economy.

Our environmental policy

First introduced in 1995, our Environmental Policy  commits us to conducting business in a manner that recognizes the need to preserve the quality of our environment by:

  • promoting environmental responsibility and conservation to all employees
  • distributing the policy and all relevant procedures to employees with applicable job accountabilities for their guidance and implementation in our business practices
  • ensuring the Company’s risk analysis and risk management procedures include consideration of environmental matters
  • complying with all applicable environmental laws and regulations and, where possible, participating in an ongoing dialogue with government and industry to establish and promote practical environmental goals
  • maintaining procedures to ensure the effective implementation of the policy.

Reducing our footprint
From pursuing LEED (Leadership in Energy and Environmental Design) certification for our office buildings to investments in technology to streamline our processes and reduce our paper use, we have a range of programs and initiatives in place to increase the efficiency of our business operations and minimize our impact on the environment.

Managing environmental risks
We know that our environmental responsibilities go beyond our operations and include our investment activities. We have policies and procedures in place to help us identify environmental issues in our investments so that we can proactively mitigate or manage them. We are also a signatory to the Equator Principles, a voluntary global framework used by leading financial institutions to manage environmental and social risks in large financial transactions.

A leader in innovative sustainable finance
From green bonds to bio-mass energy, we have been at the forefront of innovative finance and helping with the transition to a more environmentally sustainable economy.  Manulife is a leading arranger and provider of financing for the renewable power sector in both Canada and the United States. Since 2002, we have invested more than $10.9 billion in renewable energy and energy efficiency projects.

Our greenhouse gas emissions inventory

We report on our greenhouse gas (GHG) emissions annually and we have our inventory verified and assured by an external party .